Refund and Returns Policy

Last Updated: [29 October 2025]

At PrettySphere, we want you to love your purchase — but if something isn’t quite right, we’re here to help.

Our 30-Day Return Promise

We offer hassle-free returns within 30 days of receiving your order. If more than 30 days have passed since delivery, unfortunately, we won’t be able to offer a full refund or exchange.

To be eligible for a return:

Your item must be unused, and in the original packaging
The product must be in resellable condition
You must provide proof of purchase (such as your order confirmation email)

Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned:

Gift cards or e-gift vouchers
Health, personal care, or beauty items that have been opened
Perishable goods (e.g. food)
Items clearly marked as “non-returnable” at the time of purchase

Partial Refunds May Be Issued If:

An item is returned in a used or damaged condition
Packaging is missing or significantly altered
A product is returned more than 30 days after delivery
The return reason is not due to our error

Refunds

Once we receive and inspect your return, we’ll notify you by email about the status of your refund.

If your refund is approved:

It will be processed back to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Delayed or Missing Refunds?

If your refund hasn’t arrived:

Check your bank account again
Contact your credit card provider (posting times can vary)
Contact your bank — sometimes there’s a delay in processing

Still no luck? Email our support team at [contact@prettysphere.com] — we’re happy to help.

Sale Items

Sale or discounted items are final sale and not eligible for refunds unless faulty or damaged.

Exchanges

We only replace items if they’re damaged, defective, or incorrect.

To request an exchange:

Email us at [Insert Contact Email] with your order number and issue
Send the item to:
Pretty Sphere Returns
[Newcastle]

We’ll ship a replacement once we’ve received and approved your returned item.

Gifts

Returning a gift? Here’s how it works:

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return
Once your return is received, we’ll email you a gift card or voucher code
If the item was not marked as a gift, or shipped to the gift-giver’s address, we’ll refund the original purchaser directly

How to Return an Item

To return your item, please ship it to:
Pretty Sphere Returns
[Newcastle]

Important notes:

You are responsible for return shipping costs (unless the item is faulty or we made a mistake)
We recommend using a tracked service for valuable or fragile items
We are not liable for returns lost in transit
Shipping charges are non-refundable, and will be deducted from your refund if we provide a return label

❓ Need Help?

Our customer care team is here for you.
Email us at [contact@prettysphere.com] and we’ll assist you with returns, exchanges, or any order-related questions.