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Frequently
Asked Questions

At PrettySphere, our goal is to make your shopping experience seamless and stress-free. Browse through our most common FAQs below, or reach out to our support team if you need a little extra help — we love hearing from you!

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Got questions? We’ve made it easy to find what you need. Whether you’re wondering about orders, delivery, returns, or product details — we’re here to help.

Your Pretty Palm Oil order is securely sealed in leak-proof 2 Litre and 1 Litre bottle and carefully inspected by our UK team before dispatch. Each bottle is neatly packaged to preserve freshness and prevent spills during transit.
We partner with FedEx, Royal Mail, DPD, depending on the size of your order. You’ll also receive email and text updates so you’ll know exactly when your parcel is on its way to your doorstep.
 
 
 
 
•All orders are shipped from our UK facility via FedEx, DPD, and Royal mail depending on the order size.
•Orders are processed and shipped within 1-3 business day.
•UK deliveries usually arrive within 1–2 business days after dispatch.
•For international orders, please allow 3–5 business days for delivery.
•Need help with shipping? Email us at contact@prettysphere.com — we’re happy to assist!

Once your order has been shipped, you’ll receive an email with your tracking details. Simply click the link in the email to follow your parcel’s journey to you.

We’ll do our best to help. If your order hasn’t yet been processed or shipped, we can cancel or make changes. Please reach out to us at contact@prettysphere.com on the same day your order was placed to make any amendments.

Yes, we do! Pretty Palm Oil ships worldwide. Shipping fees are based on your region. Reach out to us via chat or e-mail contact@prettyshpere.com.

We’re confident you’ll love Pretty Palm Oil, but if you’re not completely satisfied, we offer a full refund within 14 days of your purchase.
To qualify:
•The product must be unopened, in its original packaging, and accompanied by proof of purchase.
•To start a return or exchange, email us at contact@prettysphere.com with your order number and proof of purchase.
Once we receive and inspect the returned item, we’ll reimburse you for the full purchase price.
Absolutely. At Pretty Palm Oil, your privacy means a lot to us. We follow strict security guidelines and will never share your personal details with anyone else. As our esteemed customer, we understand how important it is to keep your information safe and private
 
Your payment is processed securely at Checkout once your order has been placed successfully. The cost of your purchase is then deducted immediately by your payment provider.
All transactions are protected with 256-bit SSL encryption — the same high level of security used by major banks — so you can shop with confidence knowing your details are safe.
 

Yes, we do! Pretty Palm Oil proudly supplies a growing number of retail stores and food businesses across the UK.
If you’d like to stock our pure, natural palm oil, you can either place your bulk order online or reach out to us directly for details on our wholesale prices and partnership options.

We’d love to work with you and bring the goodness of authentic Nigerian palm oil to more homes and shelves.

 
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